Please note: Clearing your web browser's cache, cookies and history may remove data such as saved passwords, address bar predictions, shopping cart contents, etc.

While you should clear your web browser's cache, cookies and history periodically in order to prevent or resolve performance problems, you may want to record some of your saved information first.

Details about browser cache, cookies and history:

For desktop browsers, you can quickly open menus used to clear your cache, cookies and history. Simply ensure that the browser is open and then select and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.

Note that if the instructions below don't exactly match what you see, you may need to update your web browser to the latest version.

* If you don't see instructions below for your specific version or browser, search your browser's ‘Help’ menu for ‘Clear cache’. If you're unsure what browser version you're using, go to the ‘Help’ menu or your browser's menu and select ’About [browser name]’. If you don't see the menu bar on Internet Explorer and Firefox, press Alt.


  1. In the browser bar, enter: chrome://settings/clearBrowserData
  2. At the top of the ‘Clear browsing data’ window, click ‘Advanced’.
  3. Select the following:
    • ‘Browsing history’
    • ‘Download history’
    • ‘Cookies and other site data’
    • ‘Cached images and files’
    • From the ‘Time range’ dropdown menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select ‘All time’.
  4. Click ‘CLEAR DATA’.
  5. Exit/quit all browser windows and re-open the browser.