How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Who is iFOREX Europe?
What services are offered by iFOREX Europe?
What tradable products are available at iFOREX Europe?
What is Forex?
What is a CFD?
See all 13 articles
Opening an Account
How do I register and open an account at iFOREX Europe?
What are the registration fees?
What are the different accounts offered by iFOREX Europe?
Why do the rates change?
How do I decide which instrument (asset) to trade?
How to determine the deal size (which amount to trade)?
What does going “long” and “short” mean?
How to choose whether to buy or to sell?
See all 20 articles
How do I fund my account?
How will my credit card deposits appear on my card's statement?
I wired funds to my iFOREX Europe account from my bank account. How long does it take to appear in my account?
I want to add funds to my iFOREX Europe account using a credit/debit card, but I receive a failure message.
Why am I getting a deposit failure notification?
See all 7 articles
Personal Details, Compliance, Documents & GDPR
What documents do I need to send you?
How can I send the documents?
How should I send a copy of my credit card?
Why am I unable to send the documents via the upload system?
I want to change my phone number, what is the procedure?
See all 7 articles
Training and Educational Material
Can you provide a simple example of how online trading works?
Why can’t I access the tutorial lessons?
How can I get a Demo account?
I cannot access my Demo account any more. What do I do?
Who is classified as a professional client?
Who is considered as an elective professional client?
What are the criteria for a Non-Professional client to be treated as an elective professional client?
What is the procedure for a Non-Professional client who wishes to be treated as elective professional?
What are the protection rights that a retail client waives when he/she becomes an elective professional client?
See all 6 articles
Password & Login
I forgot my password. How can I retrieve it?
How do I change my current password?
How do I login to my account?
Withdrawals and Closing an Account
How do I withdraw my funds?
How do I cancel my withdrawal?
I’ve made a deposit using my credit/debit card, now I want to withdraw. How am I going to receive the money back?
How long does it take for me to get my money back after asking to withdraw it?
I made a withdrawal, but I haven’t received the money in my account.
See all 9 articles
Can I trade on my mobile device?
Changing the date and time settings on my PC
I cannot see the charts. How do I solve this?
How do I read PDF files? I do not have Adobe Reader on my PC.
Remote Technical Assistance
Remote Technical Assistance - Windows operating system
Remote Technical Assistance - Mac OS X operating system
How to activate login using Face ID for iOS devices
Clear your web browser's cache, cookies, and history - Chrome
Clear your web browser's cache, cookies, and history - Firefox
Clear your web browser's cache, cookies, and history - Microsoft Edge
See all 15 articles